Important: We are committed to protecting your privacy and handling your data with transparency and security. This policy is compliant with GDPR and Swiss data protection laws.
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
We collect information you provide directly to us, information we collect automatically when you use our services, and information from third-party sources.
Personal Information
When you create an account, subscribe to our services, or contact us, we may collect:
- Contact Information: Name, email address, phone number, and mailing address
- Account Information: Username, password, and account preferences
- Payment Information: Credit card details and billing address (processed securely through our payment providers)
- Professional Information: Company name, job title, and industry
- Communication Data: Messages, feedback, and support inquiries
Automatically Collected Information
When you access our services, we automatically collect certain information about your device and usage:
- Device Information: IP address, browser type, operating system, and device identifiers
- Usage Data: Pages visited, features used, time spent on pages, and referral sources
- Location Data: General geographic location based on IP address
- Cookie Data: Information stored in cookies and similar tracking technologies
How We Use Your Information
We use the information we collect for various purposes to provide, maintain, and improve our services:
Service Delivery and Improvement
- Provide Services: Deliver the AI and financial technology services you request
- Account Management: Create and manage your account, authenticate users, and provide customer support
- Service Enhancement: Analyze usage patterns to improve our products and develop new features
- Personalization: Customize your experience based on your preferences and usage history
Communication and Marketing
- Service Communications: Send important updates about your account and services
- Marketing Messages: Share information about new products, features, and promotions (with your consent)
- Research: Conduct surveys and gather feedback to improve our services
- Support: Respond to your inquiries and provide technical assistance
Legal and Security
- Legal Compliance: Comply with applicable laws, regulations, and legal processes
- Security: Detect, prevent, and address fraud, security breaches, and technical issues
- Rights Protection: Protect our rights, property, and safety, as well as those of our users and partners
- Agreement Enforcement: Enforce our terms of service and other agreements
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures
- Encryption: All data transmissions are encrypted using industry-standard SSL/TLS protocols
- Access Controls: Strict access controls and authentication mechanisms for our systems
- Regular Audits: Periodic security assessments and vulnerability testing
- Data Minimization: We only collect and retain data that is necessary for our services
- Employee Training: Regular privacy and security training for all staff members
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including:
- As long as your account is active or as needed to provide services
- To comply with our legal obligations and resolve disputes
- To enforce our agreements and protect our legitimate interests
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to collect and store information about your interactions with our services.
Types of Cookies We Use
- Essential Cookies: Required for the website to function properly
- Analytics Cookies: Help us understand how visitors interact with our website
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with your consent)
Managing Cookies
You can control and manage cookies through your browser settings. Please note that removing or blocking cookies may impact your user experience and limit the functionality of our services.
Third-Party Services
We may share your information with trusted third parties who assist us in operating our services, conducting our business, or serving our users.
Service Providers
We work with carefully selected service providers who help us deliver our services:
- Cloud Infrastructure: Amazon Web Services, Google Cloud Platform
- Payment Processing: Stripe, PayPal (PCI DSS compliant)
- Analytics: Google Analytics, Mixpanel
- Communication: SendGrid, Twilio
Note: All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
Your Privacy Rights
Under GDPR and Swiss data protection laws, you have certain rights regarding your personal information:
Your Rights Include
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Receive your data in a structured, commonly used format
- Objection: Object to certain types of processing, including direct marketing
- Restriction: Request restriction of processing under certain circumstances
- Consent Withdrawal: Withdraw consent for processing where consent is the legal basis
Exercising Your Rights
To exercise any of these rights, please contact our Data Protection Officer at privacy@rblabs.ai. We will respond to your request within 30 days.
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us immediately.
International Data Transfers
As we operate globally, your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws than your country.
We ensure appropriate safeguards are in place for international transfers, including:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions where applicable
- Your explicit consent where required
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:
- Posting the new Privacy Policy on this page
- Updating the "Last updated" date
- Sending email notification for significant changes
- Obtaining your consent where required by law
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Data Protection Officer
RB Labs AG
Geneva, Switzerland
Email: privacy@rblabs.ai
Phone: +41 22 XXX XX XX
For general inquiries, visit our contact page
Supervisory Authority: You have the right to lodge a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC) if you believe we have not handled your personal data properly.